Steve Garrett

The primary goal of the CSM team I lead is to ensure ReversingLabs customers derive maximum value and utilization from our technology and services such that they renew, expand and become advocates for us in the marketplace. The Customer Success organization champions ReversingLabs within the customer’s Security Operations and Threat Hunting teams and ensure we identify and drive the most comprehensive post-sales experience possible.

I complement ReversingLabs Sales and Engineering leadership on accounts by providing a proactive, programmatic and long term vision of the customer’s journey with consumption, value and retention at the core of that journey.